FAQS + Contacts

 

ORDERS

A majority of our pieces are still made to order. This means your items are made with love in California and not mass produced. This also mean it can take as much to 2-5 days before shipment. If there happens to be more of a wait we do our best to drop you an email. Be assured we do our best to get them to you as quickly as possible, promise! All orders placed over the weekend will not be processed until the coming Monday. 

You should receive three emails regarding your order. One, of confirmation of order placement. Two, to let you know that your order is being filled and packed to ship. Three, a confirmation of shipment of your package including a tracking number. 

SHIPPING

Sent via USPS

Domestic: $4.00 International: $12.00

Shipping and handling are non-refundable.

DOMESTIC ORDERS

Your order should take about 2 to 5 days once shipped depending on your location. You can follow your package with the tracking information given with your shipping confirmation. 

 

INTERNATIONAL ORDERS

Your LITTER should arrive 1 to 3 weeks after we ship it. Please be patient! It's on its way! 
We are no longer able to track an order once it makes it past customs. You should receive a custom's number via email when you are notified that your package has been shipped. Use this number to assist you on tracking down your package once it has been sent. 

DUTIES

Some countries may charge import duties or other random fees. Sorry, we have no control over this and it's your responsibility to pay for any fees. We value your package at the accurate amount you paid for the item through our website.

LOST PACKAGES

LITTER is not responsible for any lost or stolen packages once it has been shipped from our facility. Orders are sent to the exact address given to us for shipping. We are not responsible for the cost of lost or returned packages due to a wrong address.

RETURNS

Goods sold are non-refundable, unless fault or breakage occurs upon arrival or first month of wear. We quality check every piece before it is shipped out but, there is always human error. If this happens to be the case, please drop us an email. If you have any other issues with your order please don't hesitate to get in touch with us to see how we could make your experience wearing our jewelry better. Please make sure to include your order number with your email!

We do not accept returns or broken items purchased through retailers that sell LITTER. Please contact the store in which you purchased the item for assistance. 

SIZING

A majority of our pieces are sized and "One Size Fits Most" unless otherwise stated in the description. If you feel received an item that just won't fit... let us know! We'll do our best to work with you to get the perfect fit.  

GIFTS

Order invoices are put inside every outgoing package. If your item is a gift and you would like us to exclude the invoice in the shipment please email us in the form below with your order number. 

 

LOCATION                           

Sorry! We do not have a physical retail store in San Francisco. 

INTERN INQUIRIES

We usually post on our social media platforms when we are needing to fill a certain position. So, keep an eye out. 

WHOLESALE

Please email all wholesale inquiries to wholesale@littersf.com.
 *Help us get your emailed answered more quickly by reserving this email for WHOLESALE purposes only. All other general messages should be put through the form below. 

CONTACT 

Please note that the best way to get in contact with us is via email. Please use the form below or email info@littersf.com for any questions that were not answered above. For questions regarding orders, please make sure to include your name and order number in your message.